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Shipping and Returns Policy

FREE Standard Delivery on Orders Over $40

For Standard Delivery (4-8 Business Days)
Orders Up to $15.00 $5.95
$15.01 - $30.00 $6.95
$30.01 - $39.99 $7.95
$40.00 and Over FREE*
For Express Delivery (3-4 Business Days) Add $12.00
For Rush Delivery (1-2 Business Days) Add $24.00
For Alaska and Hawaii Add $8.00
You will receive FREE Standard Delivery on all orders over $40. Alaska, Hawaii, Express Delivery and Rush Delivery surcharges still apply. Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.

Product Availability

Most in-stock orders will ship by the next business day; however please allow up to 2 business days for us to ship your order. If this is not possible for some reason, we will notify you immediately. The total time to receive your package is dependent upon the shipping method you choose. We have listed the estimated times including our time to pack and ship your order as well as the shipping transit time. For example, for a Standard Delivery package, the total time is calculated as follows: (1-2 days for us to pack and ship) + (shipping transit time) = Total Delivery Time For example, if you select Standard Delivery, the transit time will be 3-6 business days, depending on where you live. This means your total delivery time will be 1-2 business days for packing + 3-6 business days (transit time), for a total of 4-8 business days from the time you place your order.

Delivery Options

Standard Delivery (4-8 Business Days)

Most orders will be delivered within 4-6 business days after being ordered; however, please allow up to 8 business days for delivery. Signature may be required for delivery. Additional charges apply for Alaska and Hawaii. Standard Delivery is NOT available for P.O. Boxes (except for Alaska and Hawaii), APO/FPO and international addresses, or for delivery on Saturdays or Sundays.  Please note, delivery time is not guaranteed.

Express Delivery (3-4 Business Days)

Orders will arrive within 3-4 business days after being ordered. Signature may be required for delivery. Express Delivery is NOT available for Alaska, Hawaii, P.O. Boxes, APO/FPO and International addresses, or for delivery on Saturdays or Sundays. We may use air or ground shipping as necessary to get your order to you within the promised timeframe. NOTE: Heavy Orders (Orders Over 60 lbs.) shipped via Express Delivery may require an overweight surcharge IN ADDITION to the regular $12.00 surcharge. We will contact you prior to shipping if any additional surcharge is required.

Rush Delivery (1-2 Business Days)

Orders are delivered within 1-2 business days of being ordered. Rush Delivery is available for most zip codes. Signature may be required for delivery. Rush Delivery is NOT available for Alaska, Hawaii, P.O. Boxes, APO/FPO and international addresses, or for delivery on Saturdays or Sundays. We may use air or ground shipping as necessary to get your order to you within the promised timeframe. NOTE: Heavy Orders (Orders Over 60 lbs.) shipped via Rush Delivery may require an overweight surcharge IN ADDITION to the regular $24.00 surcharge. We will contact you prior to shipping if any additional surcharge is required.

Shipping to Alaska and Hawaii

Standard Delivery to these addresses is available for an extra charge of $8.00. Orders will be shipped via U.S. Postal Service Priority Mail and therefore P.O. Boxes are acceptable.

Returns

If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund of its purchase price. It's that simple.

How to Return an Item

  • Please return items as soon as possible.
  • Write the reason for your return on the back of your packing slip.
  • Enclose the slip in the carton and wrap the package securely.
  • Send it to the return address on your shipping label.

Vegan Rob's
100 Roslyn Ave.
Sea Cliff, NY 11579

  • If you do not have your packing slip, please include the reason for return, along with your name, e-mail address, and phone number (so we may call you with questions) and send the package to the address above.
  • For your protection, please use UPS, Fedex or Insured Parcel Post for shipment.
  • A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges are not refundable unless a result of an error by Vegan Rob's.